From Onboarding to Optimization: What Does an Implementation Consultant Do?
In this episode of Career Journals, we talk with Brandon Wallace, an Implementation Consultant who helps organizations successfully adopt and implement new software solutions. Brandon shares what it's like to bridge the gap between technology and people, ensuring customers not only launch new systems successfully but also get the most value from them over time.
From onboarding new clients to solving complex business challenges, Brandon explains what an Implementation Consultant really does, the skills needed to succeed, and why this career is ideal for people who enjoy technology, problem-solving, and working with others.
If you've ever wondered who helps companies bring new software to life after the sale is made, here's a closer look at this growing career.
Steps to Get Into Implementation Consulting
Earn a Bachelor's Degree
Many Implementation Consultants have degrees in business, information systems, computer science, communications, or a related field. However, many professionals also transition into the role through customer-facing experience.
Develop Technical and Business Knowledge
Implementation Consultants need to understand software platforms, business processes, project management, and customer success. Learning how businesses operate is just as important as understanding technology.
Gain Customer-Facing Experience
Many professionals begin in roles such as customer support, technical support, customer success, business analyst, or project coordinator before moving into implementation.
Build Project Management Skills
Successful implementations require organization, communication, and the ability to manage timelines, stakeholders, and multiple projects simultaneously.
Continue Learning New Technologies
Technology changes quickly. The best Implementation Consultants continuously learn new software, integrations, and industry best practices to better support their clients.
Typical Job Titles Along the Way
Mid-Level
Implementation Specialist
Customer Success Manager
Solutions Consultant
Technical Consultant
Senior-Level
Senior Implementation Consultant
Implementation Manager
Professional Services Manager
Director of Professional Services
Estimated Salary Range*
Entry-Level: $60,000 to $80,000 per year
Mid-Level: $80,000 to $120,000 per year
Senior-Level: $120,000 to $180,000+ per year
Salaries vary based on industry, company size, location, technical expertise, and years of experience.
Why Choose This Career?
Implementation consulting is perfect for people who enjoy combining technology with problem-solving and relationship building. Every project is different, giving professionals the opportunity to work with a variety of clients, industries, and software solutions.
For someone like Brandon, the most rewarding part of the job is helping customers succeed. Implementation Consultants play a critical role in ensuring organizations can confidently adopt new technology and achieve their business goals. It's a career that offers continuous learning, strong earning potential, and opportunities to grow into leadership, consulting, or customer success roles.